BotRender

Privacy Policy

Last updated: January 1, 2024

Executive Summary

We collect only the data necessary to provide our prerendering service, never sell your information, and are committed to protecting your privacy. Our practices are GDPR compliant and transparent. You have full control over your data and can request access, correction, or deletion at any time.

1. Information We Collect

Account Information

When you create an account, we collect your email address, name, and company information (if provided). This information is necessary to provide our service and communicate with you.

Usage Data

We collect information about how you use our service, including:

  • URLs that are prerendered through our service
  • Rendering statistics and performance metrics
  • Bot detection data and user agent information
  • API usage and access patterns

Technical Information

We automatically collect certain technical information, including:

  • IP addresses and geographic location
  • Browser type and version
  • Device information and operating system
  • Referrer URLs and page views

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our prerendering service
  • Process payments and manage your subscription
  • Send you service-related communications and updates
  • Provide customer support and respond to your inquiries
  • Monitor and analyze usage patterns to improve our service
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

  • Payment processors (Stripe) for billing and subscription management
  • Cloud infrastructure providers (AWS, Google Cloud) for hosting and data storage
  • Analytics services for understanding usage patterns
  • Customer support tools for providing assistance

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy
  • Incident response procedures for security breaches

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specifically:

  • Account information is retained until you delete your account
  • Usage data and analytics are retained for up to 2 years
  • Subscription and billing records are retained for 7 years for tax and accounting purposes (billing details are handled by Stripe)
  • Support communications are retained for 3 years

You can request deletion of your personal information at any time by contacting us at [email protected].

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can access and download your personal information through your account dashboard or by contacting us.

Correction and Updates

You can update your account information at any time through your account settings.

Deletion

You can delete your account and personal information by contacting us at [email protected].

Marketing Communications

You can opt out of marketing communications by clicking the unsubscribe link in our emails or updating your preferences in your account.

7. Cookies and Tracking

We use cookies and similar tracking technologies to provide and improve our service. These include:

  • Essential cookies: Required for the service to function properly
  • Analytics cookies: Help us understand how you use our service
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our service.

8. International Data Transfers

Our service is hosted in the United States, and your information may be transferred to, stored, and processed in the US and other countries. We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and sending you an email notification.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: